Good customer support is the lifeblood of an organization. It involves maintaining a constant relationship with the customers for their delight and patronage. It can be used by organizations to position themselves in the marketplace for them to be distinct.. Strong customer support pays great dividends to an organization’s long-term stability and growth. Thus, focusing in good customer support will benefit an organization in a number of ways.
Are you considering whether or not to create a customer support team within the company, or perhaps you’re thinking of finally outsourcing your customer support to another company? Regardless of your current situation, we’re here to present a cost comparison for both in-house and outsourced based on a Japanese outsourcing company’s data.
Business is all about keeping your customers satisfied, and by satisfied, it means taking care of their concerns as quickly and precisely as possible. There is nothing more frustrating to a fan than an unanswered concern.
Just imagine this scenario: Your loyal fan just encountered a problem with your service. He tries to ask friends for resolution of the said issue, yet he finds no answer. With no one else to ask but himself and the service provider, he tries to send you an e-mail asking for advise.
Now that you have received this message, what will you do?
Have you ever experienced receiving an e-mail response that is rather unrelated to your inquiry? It may come as a surprise, but this happens quite often. Companies that don’t invest in good customer support tend to answer e-mail inquiries on a whim, and end up being less helpful than they should be.
Are you an indie developer? Or maybe you’re an established and well-known developer? Do you think about how you can effectively respond to all the email inquiries users send to you, notably when bugs and fixes ruin their ideal user experience? Do you even think of answering all those e-mails you receive from users?