Common misconceptions about gaming support that loses players and sinks games
Do you still use Gmail to manage support emails?
Do you take time writing each reply to similar issues?
Do you put off updating your FAQs?
Do you keep your players waiting for your reply, for more than 24hrs?
Do you not bother with answering simple, gameplay issues?
Do you juggle your time doing customer support, business development, and marketing?
If you can still use Gmail, reply manually for hundreds of similar issues, have an outdated FAQ, reply after 2 weeks, ignore your potential paying customers and be a one-man game development studio–
AND STILL GET TONS OF LOVING LOYAL PLAYERS AND LOADS OF REVENUE FROM YOUR GAME, then GREAT! You most probably don’t EXIST.
But if you’re like a normal game developer who loves making games and wants to give your players an awesome gaming support experience, it’s ok to admit that there are times that it gets overwhelming to do everything at once.
It’s OK to ask for help, whether that means investing in a better helpdesk software for your game, or hiring the right people to help out with support, or working with an outsourced customer service partner who specializes in supporting games.
- What In-App Support Can Do For Mobile Games - October 7, 2015
- Covey’s 90-10 Principle and Outsource Support - September 11, 2015
- Video Game Support Hotseat: A-Steroids - September 1, 2015
- Game Dev Timeline: In-house to Outsourced Support for Games - August 19, 2015
- The Naked Truth About Outsource Support Teams - August 19, 2015
- A Game Dev’s Guide: Customer Support Channels in Asia - August 12, 2015
- 6 Traits That Separate Good and Bad Outsourced Support Supervisors - August 11, 2015
- If Email Support Replies Were People - August 4, 2015
- Social Media Sites Used By Top Mobile Games - July 10, 2015
- Outsource Support Teams Don’t Have To Be Black Sheep - July 10, 2015