[Graphic] How Long Will Users Avoid A Service After Bad User Experience

[Graphic] How Long Will Users Avoid A Service After Bad User Experience

The cost of bad user experience

Things that will expire and world events that will happen before your customer considers your service again.

Research has found out that a customer will avoid a service or a product for 2 years and more after a bad experience.

For scale on how long that would be, here’s an infographic detailing the food that will have rotten and the world events that would have taken place before a customer even begins to consider a company that gave them a bad experience:

The Cost of Bad Customer User Experience

To avoid users giving you the cold should for two years because of a single bad user experience, you can check out this comic of how not to suck at customer support.

Leave a Reply

Your email address will not be published. Required fields are marked *

CAPTCHA Image

*