If email support replies where people, these are who you’re going to get.
People talk in different ways. Some are concise, some blabber on. Some are active listeners and some barely listen at all.
How we talk carries over to all the ways we use to communicate, whether by chat, text, or email. How agents write support emails is no different.
TeamF2P support has experienced being on both ends of customer support. There’s no one on the team who didn’t have to email some company’s support for help, and our steady near decade-long of providing support means we’ve met different types of support agents.
Here’s what we found out:
There are EIGHT common types of email support replies.
To explain each of them, we imagined who they would be if these support replies were actual people.
You can print these badges out in high resolution or as stickers by downloading them below. Fill out the form and you’re good to go!
Please provide your name and email address for your free download.
- What In-App Support Can Do For Mobile Games - October 7, 2015
- Covey’s 90-10 Principle and Outsource Support - September 11, 2015
- Video Game Support Hotseat: A-Steroids - September 1, 2015
- Game Dev Timeline: In-house to Outsourced Support for Games - August 19, 2015
- The Naked Truth About Outsource Support Teams - August 19, 2015
- A Game Dev’s Guide: Customer Support Channels in Asia - August 12, 2015
- 6 Traits That Separate Good and Bad Outsourced Support Supervisors - August 11, 2015
- If Email Support Replies Were People - August 4, 2015
- Social Media Sites Used By Top Mobile Games - July 10, 2015
- Outsource Support Teams Don’t Have To Be Black Sheep - July 10, 2015