email support

If Email Support Replies Were People

email support


If email support replies where people, these are who you’re going to get.

People talk in different ways. Some are concise, some blabber on. Some are active listeners and some barely listen at all.

How we talk carries over to all the ways we use to communicate, whether by chat, text, or email. How agents write support emails is no different.

TeamF2P support has experienced being on both ends of customer support. There’s no one on the team who didn’t have to email some company’s support for help, and our steady near decade-long of providing support means we’ve met different types of support agents.

Here’s what we found out:

There are EIGHT common types of email support replies.

To explain each of them, we imagined who they would be if these support replies were actual people.

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