Not all outsourced support team supervisors are created equal.
All teams need a capable captain at the helm to lead towards goals.
The growth of a team will depend heavily on how well everyone’s resources and time are managed.
The situation is no different when it comes to outsourced support teams. Supervisors and team leaders don’t only have to lead their members towards goals, but also have to function as the bridge between clients and the team.
How do you know if a support team’s supervisor is a good or bad one?
Well, here are 6 traits and characteristics you can look out for:
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