Customer support for other industries such as EÇ, travel, and what have you is a very common because people expect to receive good support. But how about mobile games? If you want to shift your business model to Free-to-Play, and expect players to purchase your in-app item or currency, it’s important that you treat them well!
Here is an infographic that you can refer to and also a few things to consider before you start player support.
Let’s think outside the box: Insights on customer support/customer management with Boxcat
Take it from Japanese game developers. Create in-game events to drive more attention to your game.
One of the few ways you could improve your mobile game’s sales.