Your mobile gaming support vs puppies and heartbreak
Customer support for other industries such as EÇ, travel, and what have you is a very common because people expect to receive good support. But how about mobile games? If you want to shift your business model to Free-to-Play, and expect players to purchase your in-app item or currency, it’s important that you treat them well!
Here is an infographic that you can refer to and also a few things to consider before you start player support.
Are you an indie developer? Or maybe you’re an established and well-known developer? Do you think about how you can effectively respond to all the email inquiries users send to you, notably when bugs and fixes ruin their ideal user experience? Do you even think of answering all those e-mails you receive from users?