You either have great or crappy outsource support teams. There are no in-betweens.
Not all outsourced support team supervisors are created equal.
Good customer support is the lifeblood of an organization. It involves maintaining a constant relationship with the customers for their delight and patronage. It can be used by organizations to position themselves in the marketplace for them to be distinct.. Strong customer support pays great dividends to an organization’s long-term stability and growth. Thus, focusing in good customer support will benefit an organization in a number of ways.