Outsource customer support for your games, 24×7.
Gaming Customer Support
Outsource customer support to a team trusted by 600+ game companies.
Why adish International?
600+ game companies trust us to provide outsourced help desk customer support service to their global gaming communities.
With more than 1,000 gaming communities satisfied, we help you achieve your customer support service goals and achieve your target customer service satisfaction ratings for your global games.
adish International helps you deliver outstanding help desk support service to your global gaming communities. Build and manage a 24×7 game customer support team who can delight your players just like any in-house team could. We make sure that any customer service issue will be resolved, appropriately and on time.
adish International helped improve our Average Time to First Response from 4 hours to 50 minutes, and our customer satisfaction grew to 8.2. They also gave tremendously helpful recommendations on Complaint Management, labeling, and templates. Loads of thanks to the team, and we would be very happy to recommend them to other companies who are looking for a 24×7 to outsource customer support for their games.
Webgame Operation Department, CS Manager
Our Values: Your Success
Increase your positive customer support satisfaction ratings. Work with an outsourced support partner who shares your values for customer support.
Aside from mastering your games, we quickly recognize your player’s issue based from our experience of supporting different game genres (e.g RPG, MMORPG, Puzzle, Simulation, etc.). We make sure to probe when necessary, and to take quick action on every customer service issue appropriately, in a way that your in-house customer support team would.
No matter what help desk support software or admin system you use, we learn them easily based from our experience on 1,000 + projects with different system requirements. We’ve been using more than 10 customer support tools like Desk, Zendesk, Helpshift, Freshdesk, etc as well as using the game’s back-end to verify account-related issues.
We either work 24×7 or only on your off-hours to respond and solve customer support issues your player sends in and make sure that every ticket is handled on an average of 5 minutes. We do that by regularly updating your FAQ and response templates based on previously known resolutions. By doing this, our partners reduce operation cost by increasing the number of support issues resolved, every day.
Delight your global gaming communities.
Outsource customer support for your games with a tech support team who cares.
Ready to experience outstanding customer support first-hand? Contact us!